Frequently Asked Questions:

1. How can buyers get catalog?
With powerful help of internet, we do not send printed catalog any more. We publish most products online. So you may view them on http://www.lamp-base.com/products.htm.

2. About products material and lamp base finish:
2.1. For lamps base, we use zinc mostly. For some special shapes of lamp base, we use iron or bronze. We use resin lamps base if buyers want cheaper lamps.
2.2. Normally, we provide electroplated brass surface finish (TL12070306A as example) and painted brown finish (TL12070306 as example) for you to choose from for any lamp base you are interested in. Nowadays we use electroplated brass surface finish mostly (TL12070306A as example). Most photos are not finished bases, but you can choose any finish you wish.

3. Can buyers buy whole lamp bases or bases without electronic parts?
Yes, we can supply nude base main part or whole lamp with sockets, wiring, plug and switcher.

4. About products sizes:
On most pictures, we write sizes on. D means diameter; W means width; H means height; L means length. Please note that the height of a base is from the end of socket to the bottom of the lamp base.

5. About products packing?
We may pack each base in a small box and about 12 boxes in a master carton. Or we may pack several or dozens of small bases in a carton.

6. About price:
6.1. Price term: Our prices are on FOB Shenzhen, P.R. China. If you want CIF or CFR prices, we may quote shipping cost or courier cost and insurance cost if we arrange the shipping and insurance.
6.2. Our prices are the same globally for any buyer.
6.3. Handling fee: If the order amount is below USD 1,000 and shipped by sea or air by not courier, we collect USD150 as handling fee such as customs applying etc. and USD 100 for order of USD1000-USD2, 000. For order over USD 2,000, we do not collect any handling fee.
6.4. Our reward policy on total buying amount per Half Year:
6.4.1. If using Lamp-Base.com as logo on cartons and lamps and the total amount reaches RMB100,000(US$13.333), 1.5% of the total amount will be rewarded; RMB200,000(US$26.667), 2.0%; RMB400,000(US$53.333), 2.5%; RMB700,000(US$93.333), 3.0% ; RMB1,100,000(US$146.667), 3.5% ; RMB1,600,000(US$213.333), 4.0% ; RMB2,200,000(US$293.333), 4.5%; over RMB3,000,000(US$400.000), 5.0%.
6.4.2. If using buyers’ logo or no logo on cartons and lamps and the total amount reaches RMB100,000(US$13.333), 0.3% of the total amount will be awarded; RMB200,000(US$26.667), 0.4%; RMB400,000(US$53.333), 0.5%; RMB700,000(US$93.333), 0.6% ; RMB1,100,000(US$146.667), 0.7% ; RMB1,600,000(US$213.333), 0.8% ; RMB2,200,000(US$293.333), 0.9%; over RMB3,000,000(US$400.000), 1.0%.
6.4.3. All reward money will be calculated at the end of June and Dec. and deducted from next order.
6.4.4. First beginning orders of not enough for half year will be added for next half year.

7. What is our sample policy?
We do not provide free samples for any buyer. We collect samples fee and courier cost in advance.

8. About shipping:
8.1. If you order few lamps or samples, we may send to you by courier such as UPS, FedEx, DHL or TNT directly to your door. The shipping time on the way needs less than a week. It is also the fastest way but the cost is high. We collect products and courier cost in advance. We list the approximate courier prices here. You may easily calculate the approximate courier cost by yourself. Actual cost may be different and usually lower. We will quote after you decide on samples and quantity.
8.2. Usually we ship by sea. The cost depends on cubage and your destination port. We suggest strongly you order full container for better shipment. Usually it needs about 30 days to ship from China to US or Europe.
8.3. If you order more and need lamps urgently, we may ship by air.The shipping time on the way needs about 10 days. Shipping by air is less expensive than shipping by courier but you have to clear customs at your destination airport.

9. What does a buyer should do before or when contacting us?
9.1. Please decide on items and approximate quantity per item you want to order and give us the item numbers and quantity. It is suggested you fit a full container.
9.2. Please decide on base material (metal or resin) and surface finish (electroplated brass surface finish or painted brown finish).Without requirement on it, we will use electroplated brass surface finish
9.3. If you need electronic parts for bases, please tell what kind of approval you need for lamps (UL, CE, BS, CSA, SAA or T-MARK).
9.4. Please let us know packing requirement. Without special requirement, we all provide single box packing for each base.
9.5. Please tell if we can print our trademark Lamp-base.com on each carton, which will help your selling at your area since we usually supply to only one importer in the same area. If you want to use your logo, please tell us or let us know your shipping mark on carton.
9.6. Please let us know delivery time you wish. So we may plan in advance. We always have a lot of orders being produced simultaneity especially during busy seasons.
9.7. If you need us to arrange shipping or courier, please let us know destination sea port or airport and detailed door address for courier. So we may quote shipping cost accordingly. If you do not need us to arrange shipping, please let us know your forwarder contact info.

10. What shall we do after receiving your emails?
10.1. We will quote prices in 3 working days for our products online. For custom products, we will quote modeling cost and the final correct prices for custom products can only be given after samples are designed and made. For custom design for you, you need send us picture with sizes or samples. Samples are always most appreciated since we may surely copy the same for you. We inspect and protect your copy rights of custom designs.
10.2. We will suggest again the quantity according to cubage of a full container.
10.3. We will quote shipping cost.
10.4. We will give delivery time.

11. How long is our delivery time usually?
Usually we ship in 30 days. For consistent container orders, we may ship a 40' container in 5 days. Too many items with little quantity will result in longer time producing. Big orders are always welcomed any time.

12. What is our payment term?
By full T/T in advance for the amount below USD 5,000; for the larger amount, by L/C at sight or 30% T/T in advance and the balance upon scanned copy of B/L. If the amount is less than USD 500, you may also send by paypal.com to our account payment@effortinc.com.

13. What is our head company bank account for T/T or opening of L/C?
Intermediary Bank: JPMorgan Chase Bank New York (SWIFT Code: CHASUS33 ABA NO: 021000021 Bank of Communications' A/C NO: 544-710051)
Beneficiary's Bank: Bank of Communications, Lianyungang Branch
Bank's Add: 141 Hailian Zhonglu, Xinpu, Lianyungang, Jiangsu, P.R. China
SWIFT Code: COMMCNSHLYG
Beneficiary's A/C NO: 327006000146300012374
Beneficiary's Name: Effort Inc.
Beneficiary's Add: Liwei Village, Jingping, Haizhou, Lianyungang, Jiangsu 222021, P.R. China

Caution: All payment should be paid to the bank account of our head company Effort Inc. in China. China-Tiffany.com Factory or Effort Inc. is not responsible for any business risk if buyers do not pay to our company account as the above. Payment to personal account or overseas account is illegal for company registered and operated in China and can hardly be protected by China's laws. Our head company Effort Inc. is a formally registered company. You may check our credits info by the following info of our head company Effort Inc.:
Registered No.3207002104643 Vat No.320700766508334 Customs No.3207960161.